Refund and Cancellation Policy

The traffic audit is free of charge and places you under no obligation to subscribe.

You can cancel at any time from your workspace settings or by writing to us through the contact page. Cancellation takes effect at the end of the current billing period, and you keep full access until then.

Before closing, you can export your evidence records and reports.

• Fees for a billing period that has already started are not refunded on cancellation.
• If you cancel within 7 days of your first paid billing period starting, you can request a full refund of that first period.
• If you are charged in error or twice for the same period, the incorrect charge is refunded in full.
• Approved refunds are returned to the original payment method within 7 to 10 business days.

Upgrades take effect immediately and are billed pro rata for the rest of the period. Downgrades take effect from the next billing period.

Dispute reports generated by the service may help you request credits for invalid clicks from ad platforms. Those credits are decided and issued by the ad platform, not by us. An unsuccessful dispute is not grounds for a refund of subscription fees.

Send your workspace email, the charge date and the reason through the contact page. We reply within two business days.